Last Updated: June 2026

At Resin Realms, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quotation, or engage with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of information:

Personal Identity & Contact Data: Name, billing address, installation address, email address (resinrealms1@gmail.com), and telephone number. This is typically collected when you request a quote, fill out a contact form, or message us.

Project & Technical Data: Details about your property, surface dimensions, design preferences, and photos of the area to be treated.

Usage & Digital Data: IP addresses, browser types, and information about how you interact with our website (collected via cookies).

2. How We Use Your Information

We use your data strictly to provide a premium, transparent service. This includes:

Preparing and delivering accurate quotes and physical samples.

Communicating with you from the very beginning of your journey with us.

Fulfilling residential or commercial flooring installation contracts.

Sending occasional updates, business news, or promotional offers (only if you have explicitly opted in).

Improving our website functionality and customer experience.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your data:

Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., filling out a contact form).

Contract: The processing is necessary to fulfill a contract we have with you, or because you have asked us to take specific steps before entering into a contract (e.g., providing a quotation).

Legitimate Interests: The processing is necessary for our legitimate business interests, such as maintaining business records and improving our services.

4. Data Sharing and Disclosure

We value your trust and never sell, rent, or trade your personal data to third parties for marketing purposes. We only share information with trusted third parties necessary to run our business, such as:

Subcontractors or specialized suppliers essential to completing your installation.

Secure cloud storage, email hosting, and digital accounting systems.

Legal or regulatory authorities if required by UK law.

5. Data Security & Retention

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, or disclosure.

Retention: We only keep your information for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. If you receive a quote but choose not to move forward, your data will be securely archived or deleted in accordance with standard data retention cycles.

6. Your Rights Under UK GDPR

You hold significant rights regarding your personal data. You have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request that we correct any inaccurate or incomplete information.

Erasure ("Right to be Forgotten"): Request that we delete your personal data under certain conditions.

Withdraw Consent: Withdraw your consent to data processing at any time.

To exercise any of these rights, please contact us directly using the details below.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal obligations. Any updates will be posted directly to this page.

8. Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to make a request regarding your personal rights, please contact us:

Company Name: Resin Realms

Email Contact: resinrealms1@gmail.com

Region: North East of Scotland